In this article, I would like to share my experiences working with local small and medium-sized enterprises (SMEs). For us engineers, technology is not just a tool—it is the key to contributing to local communities and growing businesses. In particular, SMEs without in-house IT staff require external IT support to operate efficiently.
This article will introduce how I, as a side-business engineer, have been involved with local SMEs and the kind of support I have provided. From daily concerns to large-scale projects, I hope my experiences will be helpful to you. Let’s explore together the IT challenges that local SMEs face and the approaches to solving them.
Working as a Community-Based SE: Building Connections with SMEs
Before the COVID-19 pandemic, I frequently visited local izakayas and standing bars. Through these interactions, I got to know local SME owners and employees, often hearing about their IT-related concerns. Using my expertise as a systems engineer, I listened to their problems and sometimes provided concrete advice and support.
My Role: IT Supporter for the Local Community
Many SMEs do not have in-house IT personnel, making it difficult for them to respond appropriately when IT-related issues arise. Therefore, I proposed, “If you ever need help, I’m nearby and can assist you.” Through this initiative, I contributed to the local community and gained the trust of many SMEs.
Common IT Issues and Their Solutions
Local SMEs face a wide range of IT-related issues, including email configuration problems, copier operations, LAN and internet connection troubles, selecting new PCs and office equipment, server management and website updates, e-commerce site operations, security settings, and remote work tools such as Zoom. Leveraging my expertise, I have helped resolve these difficulties.
Common IT Issues: Examples
The following are some common problems faced by companies without in-house IT staff and sole proprietors:
- Email configuration issues (unclear settings or inability to send/receive emails)
- How to scan with a copier
- Problems related to internal LAN or internet disconnection
- Choosing the best new PC or office automation equipment
- Server, domain, and SSL configuration and renewal for websites
- Wanting to update their website but finding outsourcing too expensive
- E-commerce-related issues (how to update an EC site or start one)
- Network restrictions due to security software firewall settings
- How to use Zoom
- How to implement remote work
- Other PC setup and software consultation
Expanding into Additional Work
Although my main profession is as a web-based SE, while listening to these issues, I often receive inquiries and requests from acquaintances’ companies for website and e-commerce site development, which I take on as additional work.
Compensation
Initially, I provided support free of charge. However, as the need for regular assistance increased over time, I set appropriate compensation, which was well received. This activity not only contributes to the local community but also serves as an additional source of income.
Conclusion
Through my work as a community-based SE, I have been able to support local SMEs with their IT needs while also creating new business opportunities for myself. This initiative has allowed me to build strong trust relationships with many SMEs and assist in their business growth.
* Please use this information at your own discretion.
